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Where are you located?
KAOHS is located in L.A., however we do not have our own storefront.
What shipping methods do you offer?
We currently ship through USPS with an average delivery time of 2-3 business days for a flat rate of $5 within the USA. We also offer expedited and international shipping at an additional cost.
When will my order ship?
Please allow 1-3 business days to process your order. Orders are only processed during the weekdays of Monday through Friday, 9 a.m. - 5 p.m. PST. Orders are not processed on the weekends.* During the holidays and/or large sales, there may be delays when purchasing due to high volume of shipping through our carrier.
Do you ship internationally?
Yes. We ship worldwide. šĀ
How can I track my order?
Once we ship your order you will receive an email with a shipping notification containing your tracking number. Once you have your tracking number you may visit the USPS website and enter tracking number to see the updated shipping status. You can also check on your order through the Arrive app.
Can I change my order?
If you need to change or cancel your order, please contact us immediately at kate@kaohs.com.
Do you accept returns or exchanges?
We do accept returns and exchanges, ONLY on orders bought at full price. Items must be unworn with tags attached in the same condition the item was received. You are responsible for the return shipping costs back to KAOHS. All items purchased from our sales tab or with a discount code are final sale. If you have any further questions please contact kate@kaohs.com.
Do you provide free return shipping for my exchange?
No, we do not. We will ship your exchange back out to you for free but you are responsible for getting the item back to us.
It's been more than 5 days since I placed my order and I haven't received it.
We apologize in advanced if you still haven't received your goodies! Please email kate@kaohs.com with your order number and we will gladly assist you.
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